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How 8 bdt Handles Your Personal Information

Your privacy matters to how we run this platform. This policy explains what data we collect when you open an account, deposit via bKash, Nagad or Rocket, and use our lobby — and exactly what we do with it.

Account Data ProtectionbKash, Nagad, Rocket Wallet PrivacyCookie ControlsData Retention PolicyContact Rights
8 bdt How 8 bdt Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct inaccurate information, or raise a concern about how we have handled your personal details, our support team handles these requests directly. You can reach us through live chat in the lobby, by email, or through the in-app help section. We aim to respond to data-related requests within a reasonable timeframe. For account-specific queries — like reviewing your bKash deposit history or updating your contact details — the account settings page in the lobby is the fastest route.

Live Chat Open the chat icon in the lobby for direct support. For privacy requests, mention 'data request' so the team routes your message to the right person quickly.
Email Support Send data access or correction requests to our support address listed on the contact page. Include your account username and the wallet name you use for deposits.
Account Settings Update your contact details, review your transaction history, or manage cookie preferences directly from your account settings without contacting support.
DATA SECURITY STANDARDS

How We Keep Your Information Secure

Security is built into account access, not added on top. Every login uses OTP verification sent to your registered number, so access to your account requires both your password and your phone. Connections to the platform are encrypted in transit, and payment data — including wallet references for bKash, Nagad and Rocket transactions — is handled under the same encryption layer. We do not store full payment credentials on our servers; wallet identifiers are tokenised at the point of transaction. If you suspect unauthorised access to your account, contact support immediately via live chat and we will freeze account activity while we investigate.

OTP Account Access

Every session requires OTP confirmation to your registered number. This means a stolen password alone cannot access your account or your linked wallet details.

Encrypted Transactions

All data moving between your device and our platform is encrypted in transit. This covers your bKash, Nagad and Rocket payment references as well as your login credentials.

Data Retention Controls

We hold your account data while your account is active. After closure, records are retained only as long as required for financial compliance, then deleted from active systems.

Correction and Access Rights

You have the right to request a copy of the personal data we hold, ask for corrections, or raise a complaint. Contact support via live chat or email to start the process.

Common Questions About Your Privacy

Here are the questions we get most often about how we handle personal data, what rights you have, and how to act on them.

We collect your name, contact number, email address, and the wallet identifier you use for deposits — bKash, Nagad or Rocket. Device and session data is also collected automatically for security monitoring.

Your wallet details are shared only with the payment processor handling your transaction. We do not sell or share wallet data with advertisers or unrelated third parties.

We retain your records for a period after account closure to meet financial compliance obligations. Once that period ends, your data is removed from our active systems.

Contact our support team via live chat or email with a data access request. Include your account username and we will compile your data and respond within a reasonable timeframe.

Yes. You can update contact details directly in account settings. For other corrections or deletion requests, reach out to support via live chat — we handle these on a case-by-case basis.

We use session cookies for login continuity and analytics cookies to understand lobby usage. You can manage or disable cookies through your browser settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.